TERMS OF USE

Effective Date: July 31, 2025
Company Name: MARUMONO LTD
Website: https://marumono.com
Correspondence Address:
Suite A
82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Please read these Terms of Use carefully before using our website. By accessing or placing an order on https://marumono.com, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please do not use our Site or Services.

1. About Us, the Site and the Services

1.1 Marumono (https://marumono.com) (the “Site”) is operated by MARUMONO LTD (“we”, “us”, or “our”), a company registered in the United Kingdom.

1.2 The Site provides access to a selection of collectible products and merchandise available for purchase by customers located within the United Kingdom.

1.3 The Site and its associated services (the “Services”) are intended for use by individuals aged 18 or older residing in the United Kingdom. We do not currently ship orders outside of the UK. We are, however, working to expand shipping to the United States and Canada in the near future. If you access the Site from outside the United Kingdom, you do so at your own risk and we make no guarantees that the Site, its Services, or products will be appropriate for or available in other jurisdictions.

2. These Terms of Use

2.1 These Terms of Use (the “Terms”), together with our Privacy Policy, Cookie Policy, Returns & Refunds Policy, and Shipping & Delivery Policy (collectively, the “Policies”), govern:

your access to and use of the Site;
any orders you place for products made available through the Site; and
the provision and fulfilment of any Services we offer in connection with your order.

2.2 We may occasionally offer promotional campaigns, special offers, or other services subject to additional terms. Where applicable, such terms will form part of your agreement with us. If there is a conflict between these Terms and the additional terms, the additional terms will apply only to the extent of the conflict and only for the specific promotion or service in question.

3. About our Site

3.1 Information about the products available for purchase is provided on the Site. All items displayed are available for immediate purchase, subject to stock availability.

3.2 Product images and descriptions on the Site are intended for illustrative purposes only. While we aim to display product colours, packaging, and details as accurately as possible, the appearance of these items may vary depending on your screen settings or device. Sizes, dimensions, and weights are approximate and for guidance only. Product packaging may also differ from that shown in any images.

3.3 Although we make every effort to ensure that all product information, including prices, is accurate, pricing errors may occasionally occur due to technical or human error. In such cases, we reserve the right to correct any inaccurate pricing and to cancel or not confirm any orders placed at an incorrect price. If this occurs, you will be notified and given the option to cancel the order. Please refer to Section 5 for more information on cancellations. All prices are listed in GBP and are subject to change at any time without notice.

3.4 Shipping costs may depend on the contents of your order and the delivery method you choose at checkout. Full details about available shipping options, pricing, and delivery timelines can be found on our Shipping & Delivery page. Delivery charges will be shown separately during the checkout process before you confirm your order.

3.5 We may update or change product details, availability, and pricing from time to time to reflect changes in stock or improvements in our service. If any key information about a product has changed after you place your order but before it is dispatched, we will notify you and give you the option to cancel. For further guidance on cancellations or order changes, see Section 5.

4. Your Order

4.1 During the checkout process, you’ll have the opportunity to review all order details, including the items in your cart, your delivery address, and your chosen payment method. It is your responsibility to ensure that all information provided is accurate and complete before submitting your order. We are unable to make changes to your order once it has been placed, including selected products, or shipping method. If you believe you’ve made an error in your delivery details, please contact us as soon as possible however please note, we may not be able to amend the order before it is processed.

4.2 Our Site supports multiple payment options, which may change from time to time. Available payment methods will be shown at checkout. We do not currently offer pre-ordering of products, and all items must be paid for in full at the time of purchase.

4.3 When purchasing capsules, capsule contents are selected at random from the available stock. While each item typically has an approximately equal chance of being chosen, the actual probability of receiving a specific item at the time of purchase is inherently dependent upon available stock and may therefore vary. Accordingly, Marumono makes no warranty, representation, or guarantee, express or implied, as to the precise probability of receiving any particular item. To the fullest extent permitted by applicable law, Marumono disclaims all liability arising from or relating to customer expectations regarding item selection probabilities.

4.4 Once you place an order, we will review it and, if accepted, send a confirmation email containing your order details and a unique order number. A legally binding contract between you and MARUMONO LTD is formed when you receive this confirmation. Please keep your order number handy if you need to contact us about your order.

4.5 Payment will be taken using your selected payment method shortly after your order is placed. If payment fails or your payment method is invalid, your order may be delayed or cancelled. We may attempt to take payment again before cancelling the order. Please ensure that sufficient funds are available in your account to avoid disruption.

4.6 Occasionally, we may be unable to fulfil your order. This may be due to the item being out of stock, an error in the product listing or pricing, or limitations related to delivery. If any item or part of your order cannot be fulfilled, we will notify you and cancel the affected portion. You will not be charged for any items we are unable to supply.

4.7 Products on our Site are available strictly for personal use—either for yourself or as a gift for another individual. We may, at our discretion, apply purchase limits on certain items where stock is limited or demand is high. These limits may apply per person, per order, per household, or per payment method. If you exceed these limits, we reserve the right to cancel all or part of your order or request the return of excess items, which we will refund upon receipt.

4.8 In some cases, we may require additional verification or information to process your order. If this is necessary, we will contact you directly. We cannot be held responsible for any delays or cancellations that result from incorrect or incomplete information being provided at checkout.

4.9 After completing a paid order that includes a shipping fee, a free shipping period (“window”) will be automatically applied. This is a limited-time period during which subsequent orders placed using the same customer account will be eligible for free standard delivery. Orders placed during the free shipping period may be grouped into a single parcel and dispatched together. You may request early dispatch of eligible orders using the dedicated “Combine” button in your account dashboard. Once orders are dispatched, the free shipping period will end a new paid shipment will be required to start it again. For more information see our Shipping & Delivery page.

4.10 The free shipping period is applied per customer account and cannot be transferred or extended. The duration and availability of the window may be subject to change without prior notice.

4.11 We reserve the right to modify, suspend, or discontinue the free shipping period feature at our sole discretion and without prior notice. Abuse of the system may result in the suspension or removal of the feature for your account. If your account is found to be in breach of our Terms or if the free shipping period is discontinued, you will no longer be eligible for free shipping under this system.

4.12 Estimated dispatch and delivery dates are provided as guidance only and are not guaranteed. We aim to dispatch orders within 3 working days of order combination, but delays may occur during busy periods or due to unforeseen circumstances. If there is an issue with your delivery, we will do our best to inform you, but we are not liable for delays caused by Royal Mail or other third-party couriers. For more information see our Shipping & Delivery page.

4.13 Occasionally, certain items may be delayed in production or distribution. Should this occur, we will make reasonable efforts to notify you and update you with revised delivery expectations.

4.14 To help fulfil your order, we may work with trusted third-party service providers, including payment processors (e.g., Stripe) and shipping providers (e.g., Royal Mail). These third parties may process your personal data as necessary to deliver your order. Full details about how your data is handled can be found in our Privacy Policy.

5. Returns and Cancellation

5.1 You may cancel your order if we notify you of an error in the product’s price or description, or if there is a significant delay in dispatch that you do not wish to accept. If this occurs, please contact us promptly so we can assist you with the cancellation process and issue a refund if applicable.

5.2 Full details on how to return items, eligibility for refunds, and timelines are outlined on our Returns & Refunds page. We encourage you to read this policy carefully before initiating a return.

5.3 Refunds will be processed using the original payment method once we’ve received and inspected the returned item(s).

5.4 From time to time, we may include a bonus item or gift with certain products or promotional offers. If you choose to return a product that was accompanied by such a gift, the bonus item must also be returned in its original condition. If the gift is not returned, we may deduct its value from your refund.

6. Your Account

6.1 If you choose to create an account on our Site, you agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to maintain its accuracy.

6.2 You are solely responsible for safeguarding your account credentials, including your password, and for any activity that occurs under your account. If you believe your account has been accessed without your permission or that your password has been compromised, please notify us immediately using the contact options available on our contact page.

6.3 We reserve the right to suspend or terminate your account if we reasonably believe that the information you have provided is inaccurate, your account has been misused, or you have violated any part of these Terms.

7. Your Personal Information

7.1 Information about how we collect, use, and store your personal data—including your rights under applicable data protection laws—is provided in our Privacy Policy. This includes details on how we may process your data for order fulfilment, customer communication, and marketing purposes (where you have opted in).

7.2 We use cookies and similar technologies to improve your experience on our Site, such as remembering your preferences or tracking how you interact with the Site. More information about the types of cookies we use and how you can manage your preferences is available in our Cookie Policy.

8. Your Use of our Site

8.1 You agree to use the Site in a lawful and respectful manner, in accordance with all applicable laws and regulations. You must also comply with any reasonable instructions or requirements we provide in relation to the operation and security of the Site.

8.2 You are solely responsible for securing and maintaining the internet connection, device(s), software, and any other tools required to access and interact with the Site. We are not liable for any issues you may experience as a result of poor connection, outdated software, or device-related problems.

8.3 You must not misuse or interfere with the Site in any way. This includes (but is not limited to) attempting to hack, duplicate, disrupt, damage, or reverse-engineer any part of the Site or its content, or using it to engage in any fraudulent, abusive, or illegal activity.

8.4 Please note that while we take reasonable steps to protect data and transactions, the transmission of information over the internet is never completely secure. Unless explicitly stated (such as in secure payment forms), messages or data shared via the Site may be intercepted or accessed by third parties. You acknowledge that you use the Site at your own risk in this regard.

8.5 Our Site may occasionally contain links to third-party websites or services (“Third Party Services”), such as payment providers or tracking services. These are provided for your convenience only. We are not responsible for the availability, content, or privacy practices of these external services, and we accept no liability for any loss or damage that may result from your use of them.

8.6 When you interact with Third Party Services—such as when completing a purchase or initiating a return via a payment processor—you may also be subject to their respective terms and privacy policies. We encourage you to review those policies as your data will be handled according to their rules, which may differ from our own. Please refer to our Privacy Policy for further details on how we interact with these partners.

9. Submissions

9.1 From time to time, we may invite you to leave a review, provide feedback, or submit photos in relation to your order or shopping experience. By submitting such content, you grant us permission to publish and share your review, feedback, or images on our website and other platforms, including but not limited to social media channels, third-party marketplaces, online advertisements, and promotional materials in various formats.

9.2 You may also have the opportunity to create or share other types of content on or in connection with our website or services—such as comments, emails, feedback, questionnaire responses, or messages sent via contact forms (“User Submissions”).

9.3 You must not submit any content that is illegal, inappropriate, harmful, offensive, abusive, misleading, obscene, defamatory, discriminatory, threatening, harassing, invasive of another’s privacy, or otherwise violates applicable laws or the rights of others (including intellectual property rights). We reserve the right to remove any content we believe breaches these standards.

9.4 You confirm that you own or have full rights to any content you submit to us and that your submission does not infringe the rights of any third party. You retain ownership of your original content, but by submitting it, you grant us certain usage rights.

9.5 Specifically, by submitting any User Submissions, you grant MARUMONO LTD a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, adapt, publish, translate, distribute, and display that content across any media formats or channels, whether known now or developed in the future. This licence includes the right to sublicense these rights to trusted third parties for purposes directly related to the operation, promotion, or enhancement of our Site and Services. No payment, acknowledgment, or further approval will be required from you for this use.

9.6 While we reserve the right to monitor or moderate User Submissions, we are under no obligation to do so. We do not accept responsibility for any content submitted by users and make no guarantees regarding its accuracy or appropriateness. We may, at our discretion, remove or edit any submissions without prior notice.

9.7 You understand that User Submissions are not confidential. If required by law or legal process, or if requested by a third party alleging their rights have been infringed, we may disclose the identity or contact information of a user who has submitted such content.

10. Our Rights

10.1 The Site and Services include various forms of content, functionality, and visual elements (including but not limited to product photography, artwork, logos, written content, graphics, icons, layouts, software, and design features) (together, “Marumono Content”) which are owned by MARUMONO LTD or respective owners. Marumono Content is protected under UK and international copyright, trademark, and intellectual property laws.

10.2 You may not use, reproduce, republish, modify, share, post, or distribute any Marumono Content—whether found on our website or elsewhere—without our prior written permission. This includes use in any public or commercial context, association with other products or services, or in any way that might confuse consumers, misrepresent your relationship with us, or harm our brand or intellectual property rights.

10.3 All rights not expressly granted to you in these Terms are reserved by MARUMONO LTD. You acknowledge that you do not acquire any ownership or rights to use our content by using the Site or Services. Any unauthorised use of Marumono Content may violate applicable laws and these Terms, and we reserve the right to pursue legal action to protect our rights where necessary.

11. Our Responsibilities to You

11.1 If you purchase a physical product (“Good”) from us and find it to be faulty and received the product less than 14 days ago, please follow our Returns & Refunds process to request a refund or replacement.

11.2 We are responsible for any foreseeable loss or damage that results directly from our failure to comply with these Terms. However, we are not liable for any loss or damage that was not foreseeable, or that results from your failure to follow any instructions we provide.

11.3 The Site and the products available for purchase are intended for personal use only. We are not responsible for any losses related to business activities, including but not limited to loss of profits, business interruption, or lost business opportunities.

11.4 Subject to applicable laws, the Site and Services are provided “as is” and “as available.” You use and access the Site at your own risk. We do not guarantee that the Site will be uninterrupted or error-free, nor that it will be free from viruses or harmful components. You are responsible for protecting your devices with appropriate security measures.

12. Other Terms

12.1 Promotions

From time to time, we may offer limited-time discounts, giveaways, or other promotional offers on our Site. Each promotion will be subject to its own terms, which will be clearly stated at the time the offer is made available. Please ensure you read and understand those specific terms before participating.

12.2 Changes

We may update our Site, Services, or these Terms periodically to improve functionality, reflect changes in legal or regulatory requirements, or make the terms clearer. Where changes are significant, we will notify you, for example via email, a notice on the Site or updating the date at the top of these Terms. Unless otherwise stated, changes take effect immediately upon being posted. By continuing to use our Site after updates are made, you agree to the revised Terms. These changes will not affect any orders placed before the update date.

12.3 Access to the Site and Services

We reserve the right to change, suspend, or remove any part of the Site or Services, whether temporarily or permanently, without prior notice. We are not liable for any disruption or loss you may experience as a result of temporary or permanent unavailability.

12.4 Entire Agreement

These Terms, along with any other policies referenced on our Site (such as our Returns & Refunds Policy, Privacy Policy, Cookies Policy, and Shipping Policy), represent the complete agreement between you and us regarding your use of the Site and any orders placed. No verbal or written representations outside of these documents will form part of the agreement unless explicitly confirmed by us in writing.

12.5 Transferring these Terms

These Terms form a legal agreement between you and us and cannot be transferred by you to another party. We may transfer or assign our rights or obligations under these Terms, provided that doing so does not materially disadvantage you.

12.6 Third Parties

Only you and MARUMONO LTD have rights under these Terms. No third party is entitled to enforce any part of the agreement.

12.7 Delays in enforcement

If we fail to enforce any part of these Terms at any time, this does not mean we waive our right to do so later. Any waiver or variation must be in writing and signed by us to be valid.

12.8 Events beyond our control

We are not responsible for any delay or failure to fulfil our obligations under these Terms where that delay or failure is caused by events outside our reasonable control, including but not limited to extreme weather, transport disruptions, supply chain issues, or technical failures.