PRIVACY POLICY

Effective Date: July 29, 2025
Company Name: MARUMONO LTD
Website: https://marumono.com
Correspondence Address:
Suite A
82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom

1. Introduction

At MARUMONO LTD (“we”, “us”, or “our”), your privacy and data protection rights are important to us. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, interact with our services, or make purchases through our store.

By using our website https://marumono.com, you agree to the practices described in this policy. We encourage you to read it carefully to understand how we manage your personal data and what choices you have in controlling it.

2. What Information We Collect

We collect various types of information from users for different purposes. This may occur when you browse our website, create an account, place an order, sign up for a newsletter, or contact us for support.

2.1. Personally Identifiable Information (PII)

We may collect information that can be used to identify you directly or indirectly. This includes:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (collected via a secure third-party processor and not stored by us)

This information is required to fulfil orders, provide customer service, and communicate with you about your purchases.

2.2. Order and Purchase Information

We store data about the items you purchase, your transaction history, and order status. This allows us to:

Maintain purchase records for accounting and tax compliance
Offer better customer service
Make product recommendations if you’ve opted into marketing

2.3. Account Information

If you register for an account, we collect the following:

Username and password (encrypted)
Preferences or settings you choose within your profile
Order history linked to your user account

This information is stored in your user profile and is accessible by you for management and updates.

2.4. Device and Usage Information

When you access our site, we automatically collect data about how you use it, including:

IP address
Browser type and version
Device type and operating system
Referring URLs and exit pages
Time spent on pages and general user behaviour

This information is used for analytics, security, and site optimisation purposes.

3. How We Use Your Information

We use your data only for lawful purposes and to support your experience on our site. These purposes include:

3.1. Order Processing and Fulfilment

Your personal and order information is used to:

Process payments securely
Package and ship your products
Send you order and delivery confirmations
Contact you regarding any issues or delays

We use your shipping details to generate postage via Royal Mail.

3.2. Customer Support and Communication

If you reach out for help via our contact form or email, we use your data to:

Identify your order or account
Respond to your inquiry
Troubleshoot and resolve issues

We may retain support messages for quality assurance and service improvement.

3.3. Marketing and Promotions (with Consent)

If you opt in, we may use your email address to send:

Product news and updates
Special offers and discounts
Invitations to participate in surveys or feedback requests

You can unsubscribe from marketing emails at any time via a link in the footer.

3.4. Analytics and Website Improvements

Using tools like Google Analytics, we analyse how users interact with our site to:

Improve navigation and performance
Identify bugs or content issues
Better tailor our content to user interests

This data is aggregated and does not identify you personally.

3.5. Legal and Security Purposes

We may use your data to:

Prevent and detect fraud or abuse
Maintain records for legal, regulatory, and tax purposes
Address legal disputes or enforce terms of service
Protect the safety and integrity of our systems and users

4. Payment Processing

All payments on our site are securely processed through Stripe. Depending on your device and browser, you may also have the option to pay using Apple Pay or Google Pay, which are supported through Stripe.

We do not store your credit card or banking details on our servers. All sensitive payment data is handled securely by Stripe in accordance with industry standards.

For more information about how Stripe manages your payment information, please refer to the Stripe Privacy Policy.

5. Shipping and Fulfilment

To deliver your orders, we share relevant shipping information (name, address, contact number if provided etc.) with Royal Mail. This information is only used for logistics and delivery tracking purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may store preferences, enable core functionality, or provide anonymous analytics.

Please refer to our cookies policy for full details, including how to manage your cookie preferences through our site’s banner and settings.

7. Data Retention

We keep personal data for as long as necessary to provide services, comply with laws, or fulfil legitimate business purposes.

Order data is kept to meet financial and legal obligations, including tax compliance.
User account information remains stored unless the user deletes the account or makes a specific request for data removal.
Support inquiries are retained only as long as necessary to assist you or resolve a query.

8. Data Access and Control

You have control over your personal data. This includes the right to:

Access a copy of your personal data we hold
Correct inaccurate or incomplete data
Delete your data, subject to exceptions for legal or operational requirements
Request restriction or objection to data processing
Withdraw marketing consent at any time
Lodge a complaint with a data protection authority

If you registered on our website, you can:

View and edit your personal details from your account dashboard
Change your email, address, or preferences
Delete your account if you no longer wish to use our services (note: this will delete associated data)

9. User Requests and Data Removal

You may request data removal or access at any time by contacting us here. Upon verification, we will honour your request within a reasonable timeframe.

Please note: some data may be retained for legal compliance, fraud prevention, or bookkeeping as required by applicable laws.

10. Children’s Privacy

Our products and services are not intended for users under the age of 18. We do not knowingly collect or store data from minors. If we learn that we have unintentionally collected personal information from a child, we will take steps to delete it promptly.

11. Data Security

We take reasonable precautions to secure your personal information, including:

Secure HTTPS protocol across the website
Encrypted user passwords
Access control for administrative systems
Regular software updates and vulnerability scanning

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

12. Hosting and International Transfers

Our website is hosted on a secure third-party platform that may operate servers in multiple geographic regions. Your data may be processed in countries outside your own, but we ensure that any such transfer is done with adequate protections in accordance with applicable data protection laws.

13. Additional Notes on User Data

If you request a password reset, your IP address will be included in the reset email for added verification.
Registered users can see, edit, and delete most of their personal information — excluding their username.
Website administrators can access user accounts for technical support and maintenance purposes.

14. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our business practices, legal requirements, or user feedback. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly.

We encourage users to review this policy periodically to stay informed about how we protect your information.